Service Excellence

This training gives a feel of and an opportunity to elaborate all the stages of working with a client.

Description
Speaker
Enroll
16
years of experience in practical psychology
6
years of experience in coaching
3+
used methods of psychology
3
language in free possession: Russian, English and French
Service is the extent to which a service meets the customer’s needs and expectations. Whereas excellent service is when these experiences are surpassed and when customers feel that they have received that little unexpected extra in the shape of extra effort. Clients should not perceive your company as a place to buy a product/service. They should perceive it as a place the like being at. Putting excellent service in focus gives motivation to company’s employees and constant satisfaction to its clients. The latter, in turn, means clients’ loyalty and business success.
 
This training gives a feel of and an opportunity to elaborate all the stages of working with a client.

OUTCOMES

  • Discover the proper attitudes to work with a client
  • Learn to engage all the employees to work with clients
  • Investigate ways to increase the level of client service quality
  • Master efficient instruments of work with clients
  • Elaborate true mechanisms of excellent client service

Moscow,
Naschokinsky Lane 12,
b 2, room 314